We ONLY accept returns on fair trade items, within 25 days of purchase. We do NOT accept returns for apothecary items, due to the nature of such products. If your apothecary item was received damaged during postal, we will replace your item with proof of damage. Item must be received/returned to Ivy Organics & Holistic Wellness, PLLC within 25 days of purchase. You are responsible for shipping costs on returns or exchanges. Please read further instructions below.

To complete your return, we require a receipt or proof of purchase and proof of damage (if applicable).

There are certain situations in which refunds on your fair trade items are NOT granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 25 days after purchase

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at stephanie@ivyholisticwellness.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged (if they are in stock). If you need to exchange it for the same item, send us an email at stephanie@ivyholisticwellness.com and send your item to:

Ivy OH Wellness

2332 Sperber Lane

Houston, TX 77003

Shipping

To return your product, you should mail your product to:

Ivy OH Wellness

2332 Sperber Lane

Houston, TX 77003

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.